Shipping & Returns

RETURNS

Please note that items must be returned within 14 days from the day that you received the parcel. The deadline is met if you send the goods before the period of 14 days has expired.

Kindly return the package in the same condition you received it in, and please reuse the box in which you received your item(s). Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

In case of return, the customer holds the responsibility to book a return with the courier of their choice and shipping costs back to Vald Distribution ApS . In case of return, the shipping expenses that’s already paid will not be refunded.

If you refuse to receive your package on delivery, we hold the right to charge an amount to cover the potential expenses we might have with the return delivery.
Due to security, reimbursement is only possible to the same credit card used to perform the purchase.

IMPORTANT NOTE FOR NON-EU CUSTOMERS: Customers residing outside the European Union needs to download a return proforma invoice here and fill it out. The return proforma invoice needs to be printed in two copies. One copy sticks on the outside of the shipment, and one for the archive document provided by the courier. If a return proforma invoice is not on the outside of the returned goods, the shipment will be withhold in customs and we can not proceed with a refund.

Please return goods to:

 

Danish Version:

Fortryder du dit køb, bedes du venligst returnere pakken i samme stand som du fik den ved modtagelsen. Det er vigtigt, at varens originale emballage/æske ikke er ødelagt og at alle mærker stadigvæk er på tøjet.

Vi forbeholder os retten til at afvise en pakke, hvis varens emballage er ødelagt og ikke kan sælges igen.

Vær opmærksom på at din fortrydelsesfrist er 14 dage, når du handler online. Din fortrydelsesfrist starter først, når du modtager varen. Fortrydelsesfristen er overholdt, hvis varen er sendt retur inden 14 dage fra modtagelsen.

Hvis du nægter at modtage din vare ved levering, forbeholder vi os ret til at opkræve et gebyr ved eventuelle udgifter, vi måtte have ved returforsendelse af varen.
Ønsker du at returnere den købte vare og få pengene retur, skal du selv betale for returfragten.

Vi kan kun tilbageføre penge til det betalingskort, der blev benyttet ved køb af varen. Ved returnering af din vare returneres det betalte fragtbeløb ikke.

Varer bedes returneres til:

 

Du kan købe et returlabel hos os til 55 kr. lige her. (kun muligt i DK)